Leadership and Management Courses

Handling Difficult Situations

This course will enable delegates to:

  • Develop knowledge and understanding of handling difficult situations regarding performance, discipline, conflict, stress and diversity
  • Explore how to use assessment, active listening and feedback to manage the performance of team members on site
  • Learn how to manage poor performance and discipline of team members on site
  • Manage conflict on site, dealing with different roles 
  • Identify and manage work-related stress
  • Manage a diverse workforce

Discussion and delegate participation is required, and the exam must be passed in order to receive certification of the course.

 

Next Course Date:
1st & 2nd February 2024

2 Day Course

£225 + VAT per person
(eligible for £240 CITB grant funding, so it’s FREE!)

Recommended refresher: 5 years

Please note this course is aimed at Site Managers and Site Supervisors in the construction industry,